Privacy and Cookie Policy

At Surestart Homes, we are committed to protecting your personal data. This statement outlines how we implement that commitment concerning the collection, use, and safeguarding of personal data.

Our website is designed to comply with the UK General Data Protection Regulation 2016 (UK GDPR) and the Data Protection Act 2018.


Who is Responsible for My Information?

Surestart Homes (the "Data Controller") is responsible for the collection, processing, storage, and protection of any information you provide on this website. Your information will be managed in accordance with the relevant legislation, ensuring your privacy and security.


What Information Do We Collect About You?

To deliver our services effectively, we may collect certain personal information to respond to your inquiries or interests in our services. This information is primarily collected using cookies.


Who Do We Share Your Information With?

Your information will be used within Surestart Homes to ensure you receive the services you have requested. We also use it to keep your data accurate and to update you with relevant news. We do not share your personal information with third parties without your consent, except as required by law.


Cookies

When you visit our website, we collect standard internet log information and details of visitor behavior patterns using Google Analytics. This helps us understand how visitors use our site and improve its functionality. We do not attempt to identify visitors personally from this information.

If we need to collect personally identifiable information through our website, we will clearly inform you about it and explain how we intend to use it.


What Are Cookies?

Cookies are text files placed on your computer by websites to ensure the proper functioning of the site, such as linking the right personal information to the individual who provided it. While you can delete and block cookies from our site, please be aware that this may affect the website’s functionality. For more information on cookies and how to manage them, please visit [www.aboutcookies.org](http://www.aboutcookies.org) or [www.allaboutcookies.org](http://www.allaboutcookies.org).


How We Use Cookies

Most web browsers allow some control over cookies through browser settings. To opt out of being tracked by Google Analytics across all websites, visit [Google Analytics Opt-out](http://tools.google.com/dlpage/gaoptout). The information collected by these cookies is anonymous and used to compile reports to help us improve our site.


Third-Party Cookies

We sometimes embed content from sites like Vimeo, YouTube, Google Analytics, and others. Pages with embedded content may present cookies from these websites. Please check the relevant third-party websites for more information about their cookies.


Accepting Cookies

For our site to function correctly, you need to accept cookies. If you do not accept cookies, some personalized features of this website may not be available to you.


Your Rights Regarding Personal Information

  • Access: You have the right to request access to the personal information we hold about you under Article 15 of the UK GDPR.

  • Correction: You have the right to request corrections to any inaccurate or incomplete personal information.

  • Erasure: You have the "right to be forgotten," allowing you to request the deletion of personal data where there is no compelling reason for its continued processing.

  • Restriction: You have the right to request that we stop processing your personal data, though we may still store it.

  • Objection: You may object to the processing of your data under certain circumstances. We must stop processing your data unless we can demonstrate legitimate grounds for processing that override your rights.

  • Withdrawal of Consent: You have the right to withdraw your consent to data processing at any time.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing, accidental loss, destruction, or damage.


Disclosure of Personal Information

We will not disclose your personal information without your consent unless required by law, such as for the prevention or detection of crime.


Links to Other Websites

Our Privacy and Cookies Policy applies only to this website. If you link to other websites, please review their Privacy and Cookies Policies.


Changes to Our Privacy and Cookies Policy

This Privacy and Cookies Policy is reviewed periodically to ensure it remains up-to-date with current legislation and the needs of Surestart Homes.

How to Contact Us

If you have any questions about our use of cookies or data protection practices, please contact us at dataofficer@surestarthomes.co.uk. You can also request a full copy of our Privacy Notice by emailing us at the same address.